Helpie FAQ – Group Sample

We’d love to start working with you at any point in the process. However, our hope is to start at the very beginning with our couples. This allows us to suggest the right venue and vendors based on your desired wedding budget and ensure that we can maximize that budget according to your needs, wants, and must-haves. That being said, we’re happy to assist you whenever you need support in your wedding planning journey.

Of course! We’re happy to pick up where you left off and coordinate with any of your current vendors to ensure no detail is unaccounted for as your wedding vision comes to life. We also have a list of preferred vendors. So, if there are vendors you’re still looking to contract, we’re happy to curate a list of potential options that match your budget, aesthetic, and personality.

The best way to determine what level of support is right for you is by contacting us to schedule a complimentary consultation. Once we learn more about your vision, how involved you desire to be in the planning process, and more about the logistics of your event, we can suggest the best option for you. We’d also be happy to customize a package based on your event needs.

A 50% retainer is due upon signing the contract to secure your date. The final balance will be due 15 days before your wedding day. We accept all major credit cards, ACH transfers, checks, and the following app payment services: Venmo, Zelle, PayPal, and CashApp. Please note that a 3% credit card processing fee will be added to your invoice for most online payments. A 2% processing fee will be added for ACH payments.

Please note: our wedding packages do not include rentals, additional staffing that might be needed, or any vendor/venue fees. If these fees are necessary, a quote will be provided for you to review and sign before proceeding. 

Before you book our services, we strongly encourage you to schedule a free consultation with us so we can point you in the right direction for the amount of support we feel you need best. This will help keep you in line with your budget and everyone’s expectations on track. However, if you decide you’d like to hire us for more than originally anticipated, you’re welcome to increase the level of support at any point and upgrade to a more comprehensive package.

Please note: Services cannot be downgraded once a contract has been signed and a retainer paid. Cancellation of services is outlined in our contracts. If you’d wish to see a sample of our client contract, please contact us and we will be happy to send a copy for your review. 

If there are additional services you need help with that aren’t outlined in your desired package, we’d be happy to add them in and create a custom package for you. We are happy to discuss these details during your complimentary consultation call or add them during planning. Just reach out to us at any time to discuss.

Our goal is to be there for you throughout the entire process. You can schedule meetings and phone calls as needed, although we will regularly check in to ensure that everything is going smoothly and no issues arise. In order to provide you with the best level of service, we have guidelines in place to streamline the communication process. This is to ensure that whenever you reach out, we can respond with our full attention and make note of any important details mentioned during our conversation. Once you decide to work with us, we will outline all points of contact and go through how to use our online planning software for 24-hour access to all your wedding details, during our onboarding meeting.